OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
146 ratings and 76 comments received in the last 90 days.
12 August 2024
Sale was fine but the slipping/ambiguity of the delivery date hurt.
31 July 2024
Michael was very helpful and explained lots of features on the new mini which is very different from my old mini. Everything went as planned.
24 July 2024
There were opportunities to make the process a bit easier -- namely providing a check list of things the dealership needed in advance of my arriving to pick up the call such as payment method, all the details for a trade in, etc.
09 July 2024
Karl Joslin was great throughout the whole process, kept me informed and explained everything clearly.
08 July 2024
Sales staff went into detail about the car and offered different specifications based on my preferences
08 July 2024
It was a seamless experience. I was kept well informed at all stages and I loved being sent a video of my new car before I was able to pick it up.
08 July 2024
Joshua was great, went out of his way to get me a car quickly. He knows the product well and was able to help me make the right choice.
06 July 2024
Helpful friendly approach. Nothing was too much trouble. Left you (as the customer) feeling in control.
05 July 2024
Harry was very helpful in getting the best deal for me.
13 September 2024
Good service start to finish.
13 September 2024
Efficient service, client and car well looked after!
13 September 2024
The process from arriving at the service centre through to picking up my car was very efficient.
12 September 2024
Very helpful especially vicky
12 September 2024
the people were great however the IT system and communication is poor
08 September 2024
Kharris - excellent- great communicator and kept me very informed
07 September 2024
Shirin the best
03 September 2024
Service completed in excellent time. In at 8 am and available for collection just after noon. Car was returned looking as though it had just left the showroom as a new car.
30 August 2024
You delivered, and on quote.
29 August 2024
I was asked when booking service if I would like it washed, which I did but no evidence it was.
10 September 2024
Mike from Thames Ditton was amazing